RETURNS & EXCHANGES
If you are not completely satisfied with your purchase or gift for any reason, please review our return, refund, and exchange policies below for ArtPrintJoy.com, and in-store, purchases. Products must be returned in new condition. ArtPrintJoy monitors return activity for abuse and reserves the right to limit returns or exchanges at ArtPrintJoy.com.
ArtPrintJoy.com purchases can be easily returned for FREE (no return shipping or handling fees) by mail if you use our pre-paid return shipping label. To request a return shipping label, follow the return procedures described below. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Please allow up to two (2) weeks for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
♦ When you return your purchase to ArtPrintJoy.com and we receive your item within 30 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
Items purchased on ArtPrintJoy.com may not be returned by mail, and will not be refunded, 31 days after the purchase date. Items shipped to ArtPrintJoy outside of the returns window, not in new or gently used condition, without a receipt, or not purchased at ArtPrintJoy, may not be credited back or returned to you.
Sephora.com Return Procedures
Here are two easy ways to return your item:
1. ArtPrintJoy.com Returns by Mail
♦ Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items. Include your name, e-mail address, and phone number so that we can contact you, if necessary.
♦ Package your return item in the manufacturer’s product box and ArtPrintJoy packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
♦ Print the Prepaid Return Label from here and mail your return via United States Postal Service.
♦ You will receive an email confirmation when your return is processed.
Returns can be mailed to:
6135 FishHawk Crossing Blvd.
Lithia, FL 33547
It takes up to two weeks to process returns and to credit your account. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.
If you are returning an ArtPrintJoy gift that you received by mail and do not want the refund to go to the purchaser, before mailing the return please call 1-813-330-0231 to set-up the gift return under your account.
Canadian and International Returns
Please call 1-813-330-0231 for instructions on Canadian and International shipping.